Shipping Policy

Bridgeward Grove, make deliveries within Australia.
If your delivery method is made by Australia Post your order can be delivered to PO Boxes. If another courier option they may or may not enable PO Box delivery.

PROCESSING YOUR ORDER

An e-mail confirmation is sent to your e-mail address after placing your order. Please keep this e- mail as proof of your purchase. We are more than happy to provide instructions when requested. If you choose to have your order left if you are not at home responsibility is yours but contact us immediately to discuss. Delivery is between Monday and Friday unless over the delivery method for some reason choose to deliver on a weekend.

TRACKING ORDERS

All orders delivered within Australia automatically have tracking. If your order has not arrived within a reasonable time please contact us for assistance of tracking. If we are requested to make
alternative shipping arrangements we cannot guarantee tracking and will not be responsible for delivery of orders sent internationally.

DELIVERY TIMES

Orders are usually dispatched within 2 business days. Once your order has been dispatched, delivery time will be subject to the delivery service selected but depending on location it is 2-7 days. IMPORTANT: Please check that all items received are what you have ordered. If you have received an incorrect item DO NOT OPEN IT. We will not accept any returns or provide refunds of items that have been opened, tampered with, or not in their original condition. If you receive a damaged item please contact us within 4 days of delivery and do not throw it away as we will require proof that the item has been damaged (for example: images e-mailed to us of the damaged item).

PRICES AND PAYMENT

All prices on the website are in Australian dollars and are inclusive of GST where applicable. Prices are subject to change without notice.

ORDERS SENT TO AN AUSTRALIAN ADDRESS

• Free delivery (Australia wide) for orders over $100
• Orders under $100 are sent at a standard postage as calculated at checkout

REFUNDS AND RETURNS
Only items purchased on the Bridgeward Grove website can be returned to Bridgeward Grove for refund or exchange. Should you make an error when ordering online, Bridgeward Grove will gladly exchange your item for the item you intended to purchase. The returned item must be unopened and in its original saleable condition. You are responsible for the shipping and additional postage charges. We will ensure that we pack your order with the greatest of care and consideration of safety. But in the circumstance of your order arriving in a damaged state of items or error of goods received than ordered on line contact Bridgeward Grove immediately to discuss replacement of goods.